Frequently Asked Questions

Answers to some commonly asked questions. If you don't find an answer here, please feel free to reach out!

Do you offer parts replacement?

Yes, we will replace any missing or damaged parts free of charge. Send us a message on any platform and we will help you out!

How long does shipping take?

We try and ship as quickly as possible so there is no delay in getting your orders! Shipping generally takes 2 - 5 buiness days.

Are the pieces LEGO® compatible?

Yes, unless otherwise explicitly states, all of our sets are LEGO® and use the same size and style bricks.

Are these genuine licensed products?

Yes, all of these products are genuine licensed merchandise!

What is the best way to contact you?

The best way to get in touch is through the online chat in the bottom right hand corner of the page, via any social media, or emailing us at info@sembo.store!

How do I track my order?

You can track your order via the link that was included in the shipping confirmation email we sent you, or via the live chat in the bottom right hand corner of the page!

How do I redeem a coupon or offer?

All offers are automatically applied to your cart at checkout. Just add the eligible orders and head to the checkout, and your discount will appear!